Terms & Conditions

Welcome to the Control & Chaos website (the ‘website’).

This website is owned and operated by Control & Chaos Limited (Control & Chaos Ltd) of 124 Finchley Road , London NW3 5JS.  Registered Company  number 14540245   VAT number: 433 0892 05

If you have any questions concerning these Terms and Conditions or our website, please email us at:  help@controlandchaos.com

These Terms and Conditions are to be read in conjunction with our privacy policy and set out the basis on which you can visit and use the our website. Please read them carefully as they contain important information.

By using our website you agree to be bound by these Terms and Conditions of use. If you do not agree to these Terms and Conditions of use please do not use our website.  You should always check these Terms and Conditions prior to using this. Your continued use of this website operated by Control & Chaos following any  changes to these Terms and Conditions will mean you accept those changes. References in these terms of use to ‘you’ or ‘yours’ are to be taken as reference to the the customer using our site unless stated or where the context requires otherwise. Reference to ‘us’ or ‘we’ are references to Control & Chaos.

Use of Website 

The products marketed and exhibited on the site are solely for the purpose of promoting products for sale in the United Kingdom. Control & Chaos operates this site from the United Kingdom and  makes no representation that any products or materials contained on this site are appropriate or available for use in any other countries. Any customer who  choose to access this site from outside of the United Kingdom does so at their own risk and shall be responsible for local laws, if and to the extent local laws are applicable to the products on sale.

You must be over the age of 18 years or over to order online and must have full legal capacity.

Price for the Products

The price of the products are in sterling (£GBP), unless otherwise stated. All prices are inclusive of VAT.

Delivery charges are as in accordance with the information as shown separately for each order at the time of purchase which shall be dependent upon various factors i.e number of units purchased, destination for delivery and timing of delivery e.g next day etc.  

We reserve the right to change our prices without notification at any time.

Any products will be charged at the price displayed at the time of the order being made.

Although every care is taken in ensuring the content of  the  site is accurate and correct, there may occasionally be an error and a product(s) may be incorrectly priced. In such circumstances we will either contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We shall be under no obligation to supply any products if such product was marked and/or priced incorrectly.


Payment can be made by any of the following methods: all major credit cards, debit cards and PayPal. Payment will be debited and cleared from your account at the time at which your order is placed with us.

You confirm that the credit or debit card which is used to make any purchase is your own or you have authority to use it.

All credit/debit cardholders may be  subject to validation checks and authorisation by the card issuer. If the card issuer does not for any reason authorise payment to Control & Chaos we will not be responsible or liable for any delay or non-delivery of merchandise.

Control & Chaos shall retain the legal ownership of all products until payment is received in full and legal ownership of all products will immediately transfer back to Control & Chaos if any payment is refunded for any product.

In the event that payment for the product cannot be processed for any reason the order will not be accepted and the order will automatically be cancelled.

Legally binding contract

When Control & Chaos accept your submitted order for any product available through the website, this will constitute a legally binding contract. 

Returns, refund and our cancellation policy

In accordance with the Distance Selling Regulations you are legally entiled to cancel your order within 14 working days from the date of receipt of the products if you (i) send us a notice of cancellation in writing and (ii) return the products to us in their original, unopened, sealed and unused condition.  This condition shall not apply if you  have opened the product and it is defective. However please note that by reason of the use of natural wax used in the manufacture of the candle, the wax can crystallise giving a mottled look  - this is not a defect.     

 Please return any product by recorded delivery or by such other means that shows proof of the return. If for any reason the returned product is not received by us we will not be able to process the refund unless you can provide unequivocal proof of postage.

If you cancel your order after we have dispatched the products to you , you must return the products to the address below.

You may submit your cancellation notice by email.

Returns address:

Control & Chaos Ltd
Ground Floor Unit G5,
Sterling House,
Langston Road,
Loughton, Essex
IG10 3TS

Your Inspection of the Product

Upon receipt of your order you should check that the product sent to you is in accordance with the terms of your order as set out on the delivery note. However, please note the conditions above with regards the return of the product. 

Unless you notify us upon receipt that there is a problem or you otherwise  cancel your order in accordance with your cancellation rights we shall not be obligated to accept any rejection by you of the product(s) at a later date.

Any issues with the products should be notified to Control & Chaos by way of email to help@controlandchaos.com within 48 hours of delivery.


Our liability to you shall be limited to the value of the order which you have placed with us. This shall not apply  in the event of any personal injury or death arising out of our negligence or any other remedy available to you under the Consumer Rights Act 2015.

Nothing within these terms and conditions shall effect your statutory rights under the Consumer Rights Act 2015 or any other statute or regulations which are applicable to the marketing promotion and sale of the products.