FAQs

We hope we have answered your questions below but if you can't then contact us here or email us on hello@controlandchaos.com

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The Candles

Our 200g candles have a burning time of 40 hours if you follow our suggestions on first burns etc

Yes! Always keep your wick at about 0.5-1cm, this will ensure your candle burns longer and the flame will be a clean one with no black smoke. It also means you won't be picking bits of black wick out of your beautiful candle wax!  We do not want a candle wick bending over and extinguishing itself in the molten wax.  As the candle starts to cool, it is always a good idea to recentre the wick and make sure it is straight, to keep the next burn even

How you burn your candle is key to a long lasting one.  For the first burn, trim the candle wick to  0.5-1cm.  Do not extinguish the flame until the wax has burnt to all of the edges of the glass.  It will usually take 2-3 hours.  If your first burn is perfect then it will help your candle continue to burn evenly and without tunnelling (the ultimate tragedy for a candle - when a huge amount of wax is left around the inside of it's vessel), and once your candle reaches 1cm from the base, we recommend you stop burning it.  A top tip for you to get every last bit,remove and use the last 1cm of wax as a wax melt.

All the candles are safe for use in pregnancy

It goes without saying that you should have your candles out of reach of small hands and furry paws from a safety perspective.  With regards to the ingredients, oils and fragrance, these are safe for everybody and pets to be around.

Always protect your furniture, we do not recommend placing the candle directly on a surface without protection.

At present, this isn't something we offer, however we can add a gift note for you, and if a gift note is requested then no pricing will be included in the documents sent with the order

Delivery

We aim to dispatch all orders received before 12pm (Monday to Friday) on the same day, our delivery is £5.50 and the aim is to be delivered within 3-5 working days to the UK mainland. Orders made after 12pm will be processed the following working day. Orders are not processed over the weekends or national holidays.

Contact

Yes! Please email hello@controlandchaos.com

We are already stocked in some amazing stores, and are always looking for more stockists! Please fill out the new stockist enquiry form here and one of the team will get back to you!

100% ! C+C is the perfect gift for your team or event!  Please contact us via this link.